Pathways Community Mentorship Program - Level 2

Closing Date: March 17, 2026, at 4:00 PM

Salary: Depending On Experience (DOE) 

This position is part of the Pathways Community Development Program specifically designed for members of the Gila River Indian Community. The Intern engages in all necessary on-the-job professional and/or education/training experiences as itemized with his/her customized development plan. Upon successful completion of the development plan the Intern will assume the Assistant Director position for which the internship applies. The Intern is also required to perform assigned duties and responsibilities of the Director’s position comparative to current competency levels, by personally performing the following duties, as well as demonstrating the GILA WAY

PATHWAYS MENTORSHIP Level 2 (Assistant Director): Potential areas of placement and focus in Year 2

•          Cage
•          IT
•          Resort Operations
•          RCO

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

·         Promotes and provides excellent guest service experiences to both internal and external guests.

·        Complete all learning/development activities as assigned/identified within prescribed timelines, demonstrating ongoing progress toward Pathway Program goals.

·         Maintain accurate and timely documentation related to the development plan and program requirements.

·         Directs department staff as needed/assigned. Aligns daily decisions with enterprise level priorities and guest experience standards.

·         Perform operational tasks that contribute to the department’s operations.

·         Attend all required meetings, training, and business travel as scheduled.

·         Assumes “Acting Director” status in the absences of the Mentor as appropriate.

·         Immediately communicates to Mentor challenges, risks, emerging issues, or opportunities as they arise.

·         Actively participates in organizational-wide initiatives that contribute to overall personal and professional development.

·         Prepare and review ongoing management and operational analyses, ensuring efficient departmental functions, appropriate staffing an achievement of operational goals.

·         Reviews and ensures full understanding and adherence to regulatory, departmental and casino policies and procedures.

·        Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

May directly and/or indirectly supervise multiple management and supervisory staff members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

1.      Bachelor’s degree in business, management, hospitality, or related field required or equivalent level of experience.

2.      Master’s degree (MBA, MPA or similar) preferred but not required.

3.      Minimum of six (6) to eight (8) years of experience in the same or similar field.

4.      Minimum of five (5) years of experience in a management position.

5.      Prior experience in hospitality, gaming, resort operations, or similarly complex, regulated industries preferred.

6.      Must be a self-starter with the ability to work independently.

7.      Detail oriented with strong analytical skills.

8.      Excellent organizational skills with the ability to manage multiple activities.

9.      Capable of working in a fast-paced environment with the ability to prioritize deadlines.

10.  Ability to perform the GILA WAY which is as follows:

• Greet our guest
• Interact positively with our guest
• Listen actively to our guest
• Appreciate our guest

11.  Must possess excellent guest service skills, strong professional etiquette, and be a self-starter with the ability to multitask, follow-up and complete tasks in a timely manner with minimum supervision.

12.  Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.

13.  Strong interpersonal and communication skills, both written and oral.

14.  This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

COMPUTER/TECHNICAL SKILLS

Intermediate proficiency in the use of personal computers, Microsoft Office Suite Software, email, and enterprise specific programs.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, financial reviews, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from staff, internal and external customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide with all numbers, and work with mathematical concepts such as numerical correlation and probability. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

REASONING ABILITY

Ability to define problems, collect, develop, and analyze data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables simultaneously.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand, walk, and climb or balance. The employee is occasionally required to sit, talk and hear. The employee must regularly lift and/or move up to ten (10) pounds and frequently lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment is consistent with an Indian Gaming Casino in which the noise level can be loud to very loud. Employees must be able to work in a smoking environment and must agree to maintain a Drug/Free workplace as a condition of employment with the Gila River Casino. All Gaming Facility employees must be certified/licensed, which is required for purposes of continued employment. The certification process includes a full background check.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Skills/ Requirements

·         Applicants must be eighteen (18) years of age and an enrolled Gila River Indian Community member who show the potential and desire to achieve leadership positions with GRGE. Internal applicants must have satisfactory attendance and work history.

·         Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.

·         Must pass a full background check to be certified/licensed prior to employment.

·         Must be able to work in a smoking environment.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.