Job Description

Closing Date: June 26, 2025 at 4:00 PM

Pay Rate: $25.00 per hour

This position is responsible for providing technical assistance at a higher level to system users to system users, by performing the following duties as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with installation of quantifiable licensed software, hardware replacement, repair and installation, or troubleshooting that involves vendor support.
  • Manages small projects involved with the hardware and software implementation and updates. Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.
  • Installs, configures, and supports client workstations in an active directory domain.
  • Maintains all computer systems related to user problems and hardware/software conflicts. Helps users learn how to login and change passwords and assists users in resolving problems that occur with daily operations. 
  • Assembles, tests, and installs new computer hardware, software and printers as local and network devices; evaluates and installs upgrades
  • Assist in maintaining physical inventory and location of all computer assets
  • Conducts regular preventative maintenance on all computer related equipment including but not limited to monitors, PC's, and printers, and kiosks
  • Trains users on software and hardware.
  • Maintains a dependable work attendance record with extremely infrequent absences and/or tardiness.
  • Performs other special projects and duties as assigned.

    Skills/ Requirements 

    • HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.
    • Experience and/or training in technical support required.
    • Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
    • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
    • Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.
    • Strong interpersonal and communication skills, both written and oral.     
    • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
    • Must pass a full background check to be certified/licensed prior to employment. 
    • Must be able to work in a smoking environment. 

    Important Notes 

    As a condition of employment, all new hires must pass the following:

    Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

    Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online