Drop Count Supervisor (Internal and GRIC Members Only)

Closing Date: November 22, 2024 at 4:00 PM

Salary: Depending On Experience (DOE) 

This position is responsible for ensuring that drop count team members properly handle all gaming & revenue drops and counts according to policy, while also ensuring that count procedures are followed. This position is responsible for safeguarding all cash and chip assets while conforming with internal control policies and standard operating procedures established by the Enterprise, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Maintains confidentiality of drop and count start and end times and the drop routes.
• Performs rapid and accurate counting of currency generated from the gaming Floor such as Slots, Blackjack, Gaming Kiosk, and Retail Bank revenue utilizing high speed transport equipment ensuring the security of funds.
• Prepares file origination and uploads accurate data files for daily cash and TITO ticket records to Revenue Audit using existing gaming system software.
• Ensures that all count equipment is well maintained and cleaned each day. 
• Orients and trains and supervises Drop Count Team members on all policies and procedures, standard operating procedures, currency sorting machines and cash handling techniques.
• Monitors all drop and count processes.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities:

Directly supervises multiple employees on a work shift basis. Carries out supervisor responsibilities in accordance with the organizations policies and applicable laws .

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Three (3) years experience handling large volumes of currency or other negotiable instruments preferred.
• Supervisory or management experience within a cash handling environment preferred. 
• Knowledge and experience with cash control concepts and practices.
• Must have the ability to add and subtract two digit numbers and to multiply and divide.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral. 
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.