Job Description

Closing Date: June 24, 2024 at 4:00 PM

Salary: Depending on Experience (DOE)

This position creates effective and improving operations of multiple departments, at an assigned casino location that may include, Valet, EVS, Building/Hotel Maintenance, and Landscaping, by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Establishes effective communications to maintain a constant flow of information downward, upward, and laterally, and establishes an atmosphere that ensures a favorable gaming experience for players. Manages internal expectations to include but not limited to technical engineering direction on projects for feasibility, specifications, systems analysis, design reviews, construction, budget schedule, quality control processes, commissioning, and documentation for continued operations on all facilities.
  • Performs daily walk-throughs (interior and exterior) of casino property identifying, addressing, and correcting deficiencies to ensure standards are maintained in facility maintenance and appearance. 
  • Assists with property needs analysis and makes recommendations for corrective measures.
  • Coordinates contractor work for maintenance projects and other renovation needs. 
  • Performs other special projects and duties as assigned. 

Supervisory Responsibilities:

Directly supervises multiple management and supervisory staff members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills/ Requirements

  • Bachelor's Degree in management preferred.
  • Eight (8) years of facilities management experience preferably within a gaming environment. 
  • Five (5) years of increasingly responsible supervisory and management experience. 
  • Ability to perform the GILA WAY which is as follows;
  • Greet our guest
    Interact positively with guest
    Listen actively to our guest
    Appreciate our guest
  • Must possess excellent guest service skills and be a self-starter with the ability to follow up and complete tasks in a timely manner with minimum supervision 
  • Proficient in the use of personal computers Microsoft Office Suite Software and Enterprise-specific programs.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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