Bingo Supervisor

Closing Date: June 27, 2025 at 4:00PM

Salary: Depending On Experience (DOE)

This position is responsible for providing a memorable experience for Bingo patrons while protecting the assets and following the policies and procedures of the enterprise while performing the following duties. 

 Essential Duties and Responsibilities: 

• Promotes and provides exceptional guest service experiences to both internal and external guests. 
• Supervises, trains, and cross trains department employees. Ensures all personnel exercise excellent customer service always.
• Ensures that all employees are familiar with the bingo program and that ample supply of bingo programs are on hand.
• Ensures the department is adequately staffed.
• Recognizes the importance of senior citizens as bingo patrons and interfaces with them in a positive and understanding manner. 
• Functions as a communication liaison between front line staff bingo staff and Bingo management.
• Responsible for cash, paper and pull-tab control of the bingo department.
• Ensures that all electronic bingo machines are properly maintained and in working order.
• Maintains a effective, efficient, safe and clean work environment
• Supervise the preparation of daily deposit/cash request form, ensuring that all paperwork is properly documented, transaction records are complete and is in accordance with policies and procedures.
• Assists in settling player disputes on the Bingo floor as needed, referring difficult and complex problems to the Bingo Manager.
• Protects the integrity of bingo and operation of all bingo games in all ways possible.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities

Directly supervises multiple employees with differing responsibilities.

Skills/ Requirements

• High School Diploma or equivalent preferred
• Knowledge or experience working in a bingo environment preferred.
• Supervisory experience preferred.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral. 
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.