Audit & Quality Assurance Manager

Closing Date: June 13, 2025 at 4:00 PM 

Salary: Depending on Experience (DOE)

POSITION SUMMARY

Reporting to the Regulatory Compliance Officer, the Audit & Quality Assurance Manager (Audit & QA Mgr.)  plays a crucial role in ensuring the effectiveness and regulatory compliance of the Enterprise. Responsible for conducting quality assurance reviews, analyzing data, and providing feedback to enhance RCO Office efficiency and accuracy, the Audit & QA Manager will lead collaboration efforts with the Anti-Money Laundering (AML) and Corporate Compliance teams, to remain up-to-date with regulatory requirements. This role will also coordinate and lead execution both internally to RCO and with other operational departments on audits and exams from Gaming Commission Office, Gaming Internal Audit, and regulatory authorities, etc. In addition, providing timely information to Enterprise management by personally performing the following duties, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Monitor Enterprise activities to ensure adherence to established procedures, Arizona Gaming Compact, NIGC Minimum Internal Controls, and other federal/state regulations
• Generate weekly/daily/monthly/quarterly metrics and reports for QA dashboards/scorecards based on MTL Audit, KYC Investigations, SAR Analytic risk flags, ongoing Audit functions, and Corporate Compliance workflows.
• Conduct thorough quality assurance reviews of external and internal processes, transactions, and investigations, particularly of the RCO’s AML Investigations and Corporate Compliance functions.
• Provide detailed feedback to SAR Analysts, highlighting areas of improvement and best practices on investigations and regulatory reporting requirements.
•   Collaborates with RCO leadership to update and maintain current federal requirements of the Bank Secrecy Act’s AML program. Conduct thorough quality assurance reviews of external and internal processes, transactions, and investigations, particularly of the RCO’s AML Investigations and Corporate Compliance functions
• Efficiently communicate areas of opportunity within the AML and Corporate Compliance Programs during monthly QA meetings with Regulatory Compliance Officer, and corresponding program managers. 
  
• Stay apprised of money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practices, and developing trends by attending external training. 
• establish and enforce required deadlines provided by the Corporate Compliance Manager, Regulatory Compliance Officer, and AML Manager. 
• Maintains a dependable work attendance record. 
• Must be able to work independently, with little to no supervision.
• Work in conjunction with Corporate Compliance Manager and Anti-Money Laundering Manager to maintain accurate and up-to-date documentation of QA activities, findings, and corrective actions taken.
• Coordinate and provide support during regulatory examinations and audits of RCO and other departments, including preparing documentation and responding to inquiries when needed. 
• Collaborate with Corporate Compliance Manager and AML Manager to conduct training sessions for AML staff on quality assurance processes and best practices when needed.
• Performs other special projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises at least one team member. Carries out supervisory responsibilities in accordance with the Enterprise’s policies and applicable laws.. Responsibilities include, but are not limited to: interviewing, hiring and training employees; planning, assigning and directing work; appraising employee performance; rewarding and taking disciplinary action; addressing complaints and resolving problems. Additionally, the Audit & QA Mgr. is tasked with performing QA reviews on AML, Compliance and Audit work, maintaining a QA repository; identifying risks, trends, improvements and successes; and effectively communicating results to RCO leadership.
•  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent required. Bachelor’s Degree preferred.
• Two (2) years experience of managing a regulatory compliance team or program required.
• Ability to perform the GILA WAY which is as follows: Greet our guests, Interact positively to our guests, Listen actively to our guests & Appreciate our guests.
• Must possess strong attention to detail and interpersonal communications skills, both verbal and written, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of RCO and Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.